Tenant Services
At City One Homes, we believe that home is where the heart is. That means creating spaces where you feel relaxed, secure, and happy. We ensure that every property you join is safe, clean, and welcoming, giving you the confidence to settle in and stay long term.
Finding a place you can call Home
Long-term housemates often become great friends, creating a relaxed, happy, and secure household. We actively match tenants with the right housemates to foster genuine connections and enjoyable living experiences.
We only work with landlords who share our values, providing quality household essentials and organising social events, such as pizza evenings, to help you feel at home from day one.
Why choose us?
At City One, everything revolves around you, your convenience, and your budget. We work 7 days a week to ensure you’re fully supported.
We partner exclusively with reputable landlords who build trust and go the extra mile for their tenants. With our expertise in HMO management, you’ll find accommodation that fully meets your requirements.
If you’re looking to move, join our waiting list and get in touch with us today.
Holding Deposit (per tenancy) — One week’s rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Up to Five weeks’ rent.
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £10 + VAT per hour for the time taken replacing lost key(s) or other security device(s)
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Happy tenants
Anu B
“Everyone is respectful and friendly !”
“It’s quite homely and landlord is responsive to our needs.”
Jaztine S
“It is a maintained household as there’s a weekly cleaner!”
“All toiletries included in the bills that are not usual with the other properties.
Respond to issues in the house with urgency!”
Piervito L
“Brilliant Agency with a good balance with price.”
“Very cordial and responsive for any problems.”
Patricia N
“It has a ‘homey’ vibe. It’s a home away from home.”
“Best agency you could find! They responding to all our concerns and attending to it as soon as they can.”
Kathleen E
“Very friendly and accommodating. Always a msg away if needed. Very professional!”
“City One responded to our needs quickly and you listen to our concerns and make sure the issues are resolved asap.”
Vanessa N
“What I like the most about the house is the level of cleanliness!”
“They respond to tenant queries promptly and provide supplies on time. Excellent service, kind staff, tenant friendly agency.”
David F
“I would just like to say that living in East Park has been the best renting experience I ever had!”
“In the middle of the pandemic, it has been nice to actually have a home like this to come back. I really want to thank you City One for such a lovely house and for taking care of it in the way that they do.”
Jethro
“City One made my first time move very easy and fast and I’m proud to live here”
“They made my experience to move so simple! The room is amazing, and the staff is really helpful. I love my new housemates, they are like another family to me!”
David
“I would just like to say that living in 40 East Park has been the best renting experience I ever had! In the middle of the pandemic, it has been nice to actually have a home like this to come back. I really want to thank you City One for such a lovely house and for taking care of it in the way that they do.”
Milad
“I would definitely recommend them!”
“City One looked after all our needs. I never had to worry about getting stuff sorted. What I did like about City One Lettings is the staff are very approachable and friendly, I would definitely recommend them.”